Refund policy
Because every customer can test with a free trial first, our refund policy is short and clear.
Last updated: October 12, 2026
Try first
Before paying, you can request a free trial to test the service on your own device and internet connection. We strongly encourage everyone to do this.
When you can get a refund
You can request a refund within 7 days of your plan's activation if the service does not work for you because of a technical problem on our side that we are unable to fix.
Before a refund, we will try to solve the problem with you. Please contact us and give us a reasonable chance to help.
When refunds are not possible
- after 7 days from activation;
- if the problem comes from your internet connection, Wi-Fi, device or player app;
- if a specific channel, event or title is unavailable, since the line-up can change;
- if you simply change your mind after using the service;
- if the account was suspended for breaking our terms of service.
How to ask
Message us on WhatsApp or write to support@borealiptv.com with the phone number or email used for your order and a description of the problem.
Approved refunds are returned using the original payment method when possible, or another method we agree on.